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Improving Public Service Delivery through Citizen’s Charter in Bangladesh: Rhetoric or Reality. লোক প্রশাসন সাময়িকী, [S. l.], v. 46, 2024. DOI: 10.36609/lps.v46.937. Disponível em: http://icpad.bpatc.org.bd/index.php/lps/article/view/937. Acesso em: 27 dec. 2025.